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HOLIDAY SHIPPING DEADLINES

(Guaranteed delivery by 12/24)

United States

Shipping Service

Order By
USPS First Class 12/19
USPS Express 12/20
Fedex Overnight Flat Rate
12/21

 

International

 Shipping Service Order By
Fedex Priority Overnight
12/20
FREE WORLDWIDE SHIPPING

Your legacy lives at the edge of your comfort zone.

This is something you have probably heard us say once or twice. We say it because we have found it to be true. In fact, Vincero stands as a testament to it.

Getting on that flight to China took us way out of our comfort zone, and we have to say, it was worth the leap of faith.

Don’t get us wrong, it was hard, and we faltered more than a few times, but every step has been a crucial part of our journey.

 

 

As a company, our ultimate goal is to inspire as many people as possible to elevate their game and ultimately live their legacy.

Simple as that.

We want to empower you. It's why we put marble in all of our products and engrave live your legacy on our casebacks.

We know that growth is uncomfortable. Consistently pushing your boundaries is exhausting. However, it's this mindset that ultimately leads to growth.

It's our hope that our products can be a part of your journey, and serve as a daily reminder to keep pushing forward.

So when you’re ready to make your move, when you’re ready for that promotion or date or trip, when you’re ready to take your leap of faith, we want you to look at your watch, remember our statements, and feel empowered enough to jump and not think twice.

The edge of your comfort zone is where all the magic happens, and we are on a never-ending pursuit to create products that inspire you to go there.

We want to inspire you to break routine. We want to be there when you’re hustling after hours. We want to be that small confidence boost you need to own every situation. We want to be your daily reminder to live your legacy and no one else’s.

 

 

We are not saying leaving your comfort zone is easy, we’re not even saying you have to live some daredevil life 24/7 (we don’t).

You don’t have to be innovative every day, but remember that if you want something you’ve never had, you have to do something you’ve never done.

The edge of your comfort zone is going to scare you. Our goal as a brand it to help you be brave.

You will stumble, and you will fail once or twice, but no matter what you are guaranteed to grow. That growth will lead to greatness, and something tells us you were destined to be great.

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All orders are fulfilled within 1 business day of the order date, with the exception of pre-orders.  Purchases made after 2 pm EST will not be shipped out until the next business day. You will receive an email with tracking details once your order has been dispatched from our warehouse.  

 

USA SHIPPING TIMES 

 Service
Cost Delivery Time
USPS First Class FREE (Over $50) 2-3 Days
USPS Express Mail $15.00 1-2 Days
Fedex Overnight Flat Rate $20.99 1 Day

 

European Union

When available, we offer FREE duties paid shipping for all EU watch orders. That means your watch is shipped directly to your door with no extra customs fees. For watches that don't have the DDP option available, we offer Free Shipping via First Class Mail.

 Service
Cost Delivery Time
EU Standard Shipping (DDP) FREE (Over $50) 3-5 Days
Fedex Priority Overnight $28.99 1-3 Days

 

Australia & New Zealand

 Service
Cost Delivery Time
USPS First Class FREE (Over $50) 6-10 Days
Fedex Priority Overnight $28.99 1-3 Days

 

Canada & Mexico

 Service
Cost Delivery Time
USPS First Class FREE (Over $50) 5-8 Days
Fedex Priority Overnight $28.99 1-3 Days

 

Rest Of The World

 Service
Cost Delivery Time
USPS First Class FREE (Over $50) 8-15 Days
Fedex Priority Overnight $28.99 1-3 Days

 

 

* If you require add-on shipping services such as a "Signature Required" please contact us before placing your order. 

*Please note International shipments that are not labeled as DUTIES PAID may experience additional Customs charges such as taxes and duties. These fees are charged by the receiving government office and are the responsibility of the recipient. Parcels may experience additional delays when being processed through Customs. If you would like to know how much these charges will be prior to ordering, please contact your local customs office for import pricing. 

If any issues come up regarding the shipment of your order, please shoot an email over to support@vincerowatches.com and we will get you taken care of as quickly as possible. Once your order has been dispatched, Vincero Collective is not responsible for any losses or damages. It’s the customer’s responsibility to follow the tracking information provided and contact the United States Postal Service or your local courier, to monitor the delivery of your purchase. We will help you in recovering an item to the best of our abilities, but, unfortunately, we are unable to provide a replacement or refund until the item is returned successfully or confirmation that the item is being returned can be provided. Please note, our free shipping speed is fulfilled via USPS First Class which does not require a signature. If you require a signature for delivery please select the FedEx delivery option.

 

If you are not 100% satisfied with your purchase, you can return it to us within 30 days free of charge. Please note that items returned within 30 days can be refunded to the original payment source.

Returns are only accepted for items purchased directly from the Vincero website. Returned items must be received in new, unused and re-sellable condition. The original packaging and any protective coverings and product information must still be on the product and in the packaging. Shipping costs of returned items are non-refundable. 

Items that are purchased during a sale are not eligible for returns or exchanges. 

Returns that are soiled, damaged or altered may not be accepted and may be sent back to the customer. If you are returning an item for exchange, you will need to return it for a refund. Once this is done, you will then need to make a new purchase for the item you want.

Returns received after 30 days of original receipt may be accepted at the discretion of Vincero Watches and will be for store credit only. 

Returned items which were purchased as gifts will be dealt with on an individual basis.

 

Wrong, Damaged OR Defective

 

If there is an issue with the product itself due to defects in materials or craftsmanship please contact support@vincerowatches.com right away so we may replace it for you.

 

How To Make A Return

 

Simply email our customer support at support@vincerowatches.com and we will get you all taken care of.

Once we receive your returned item we aim to process it straight away although this may take up to seven days. Refunds will take up to 5 business days to clear, but may take longer to appear on bank or credit card statements.

Items that require repair may take up to four weeks to process, but are usually much quicker.