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HOLIDAY SHIPPING DEADLINES

(Guaranteed delivery by 12/24)

United States

Shipping Service

Order By
USPS First Class 12/19
USPS Express 12/20
Fedex Overnight Flat Rate
12/21

 

International

 Shipping Service Order By
Fedex Priority Overnight
12/20
FREE WORLDWIDE SHIPPING

In those early years when we were still making products for other companies, we had many different ideas about the kind of business we wanted to be.

We discussed our plans plenty of times over countless Tsingtaos, so when that crucial moment came, the one where we decided we weren’t going back, we were ready.

We knew that all great things began with a strong foundation, so the moment we started Vincero we grounded the company in 5 pillars. 5 fundamental principles to guide everything we did.

We knew that if we stayed committed to them we could accomplish our ultimate goal, to create quality products that inspire you to live your legacy.

Here are the 5 pillars that have led us to where we are and will continue to guide us moving forward.

 

BOLD

History favors those who take risks; no one remembers the people that played it safe. So first and foremost, we are committed to getting you noticed.

There is nothing cookie-cutter or minimal about our designs or our company, and we like it that way. This pillar is a reminder to make moves, stand out, and be unapologetically us so that you can be unapologetically you.

MODERN

You can’t get ahead by standing in one place. No matter what, you have to keep moving forward. We are committed to being new and imaginative. We are forward thinking in business and design.

You’ll never find us looking back.

CRAFTED

If we learned anything in China it’s that there is no substitute for craftsmanship. For us, God is in the details and quality rules. Because, at the end of the day, Vincero is a manufacturing company, and we want the products you receive to be impeccable.

We are makers at heart. It's in our blood. So our products must be bold, uncompromising and quite literally the best value in our industry. Speaking of value…

 

LUXURY

If we have said it once, we have said it a thousand times: Luxury is not a price point, and it is so much more than a marketing term or specs. Luxury is a value. Luxury is over-delivering on our promises, so much so that you are blown away when you open your box.

When you expect average and receive greatness, THAT’S luxury.

PIONEERING

This pillar brings us back to our roots, because we got into this industry to challenge the status quo.

In an industry where cost is favored over quality, the ultimate rebellion is never sacrificing craftsmanship no matter the cost. It is a pioneering way of business and we are committed to sticking to it.

The lesson here: If you don’t like the way things are, change the game. We did, and it changed our lives. 

 

 

For us, these pillars are more than just a mantra. They are a mindset. They are ingrained in our company and in us as individuals.

It's easy to get lost if you don't know where you want to go. These pillars have been our navigational beacons for not only what we want to do but how we want to do it.

Now, everything, from how we do business to how we design our products, is rooted in the foundation these pillars have given us. They were chosen because they represent everything we want Vincero to be for ourselves and for you.

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All orders are fulfilled within 1 business day of the order date, with the exception of pre-orders.  Purchases made after 2 pm EST will not be shipped out until the next business day. You will receive an email with tracking details once your order has been dispatched from our warehouse.  

 

USA SHIPPING TIMES 

 Service
Cost Delivery Time
USPS First Class FREE (Over $50) 2-3 Days
USPS Express Mail $15.00 1-2 Days
Fedex Overnight Flat Rate $20.99 1 Day

 

European Union

When available, we offer FREE duties paid shipping for all EU watch orders. That means your watch is shipped directly to your door with no extra customs fees. For watches that don't have the DDP option available, we offer Free Shipping via First Class Mail.

 Service
Cost Delivery Time
EU Standard Shipping (DDP) FREE (Over $50) 3-5 Days
Fedex Priority Overnight $28.99 1-3 Days

 

Australia & New Zealand

 Service
Cost Delivery Time
USPS First Class FREE (Over $50) 6-10 Days
Fedex Priority Overnight $28.99 1-3 Days

 

Canada & Mexico

 Service
Cost Delivery Time
USPS First Class FREE (Over $50) 5-8 Days
Fedex Priority Overnight $28.99 1-3 Days

 

Rest Of The World

 Service
Cost Delivery Time
USPS First Class FREE (Over $50) 8-15 Days
Fedex Priority Overnight $28.99 1-3 Days

 

 

* If you require add-on shipping services such as a "Signature Required" please contact us before placing your order. 

*Please note International shipments that are not labeled as DUTIES PAID may experience additional Customs charges such as taxes and duties. These fees are charged by the receiving government office and are the responsibility of the recipient. Parcels may experience additional delays when being processed through Customs. If you would like to know how much these charges will be prior to ordering, please contact your local customs office for import pricing. 

If any issues come up regarding the shipment of your order, please shoot an email over to support@vincerowatches.com and we will get you taken care of as quickly as possible. Once your order has been dispatched, Vincero Collective is not responsible for any losses or damages. It’s the customer’s responsibility to follow the tracking information provided and contact the United States Postal Service or your local courier, to monitor the delivery of your purchase. We will help you in recovering an item to the best of our abilities, but, unfortunately, we are unable to provide a replacement or refund until the item is returned successfully or confirmation that the item is being returned can be provided. Please note, our free shipping speed is fulfilled via USPS First Class which does not require a signature. If you require a signature for delivery please select the FedEx delivery option.

 

If you are not 100% satisfied with your purchase, you can return it to us within 30 days free of charge. Please note that items returned within 30 days can be refunded to the original payment source.

Returns are only accepted for items purchased directly from the Vincero website. Returned items must be received in new, unused and re-sellable condition. The original packaging and any protective coverings and product information must still be on the product and in the packaging. Shipping costs of returned items are non-refundable. 

Items that are purchased during a sale are not eligible for returns or exchanges. 

Returns that are soiled, damaged or altered may not be accepted and may be sent back to the customer. If you are returning an item for exchange, you will need to return it for a refund. Once this is done, you will then need to make a new purchase for the item you want.

Returns received after 30 days of original receipt may be accepted at the discretion of Vincero Watches and will be for store credit only. 

Returned items which were purchased as gifts will be dealt with on an individual basis.

 

Wrong, Damaged OR Defective

 

If there is an issue with the product itself due to defects in materials or craftsmanship please contact support@vincerowatches.com right away so we may replace it for you.

 

How To Make A Return

 

Simply email our customer support at support@vincerowatches.com and we will get you all taken care of.

Once we receive your returned item we aim to process it straight away although this may take up to seven days. Refunds will take up to 5 business days to clear, but may take longer to appear on bank or credit card statements.

Items that require repair may take up to four weeks to process, but are usually much quicker.