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HOLIDAY SHIPPING DEADLINES

(Guaranteed delivery by 12/24)

United States

Shipping Service

Order By
USPS First Class 12/19
USPS Express 12/20
Fedex Overnight Flat Rate
12/21

 

International

 Shipping Service Order By
Fedex Priority Overnight
12/20
FREE WORLDWIDE SHIPPING

Everything we do starts with a desire to inspire you to elevate your game. For us, the marble aspects of our watches are our way of taking action on this promise.

We always want our watches to go beyond functionality. When we are creating products, everything, from the angle of the lugs to the colorways we offer, is designed to reflect that.

We never want to be a brand that lives off of empty marketing statements. We want our products to do the talking.

The choice to include marble in our watches stems from this ultimate goal.

 

 

The Italian marble that is included in our watches is part of a legacy that dates back as far as the Roman empire.

We chose to put a small piece of this same marble in our watches to serve as a source of inspiration as you live your legacy every day.

The marble in our watches was put there with the hopes that you would carry it with you on your journey as a symbol of what’s possible.

You can have an empire, you can be legendary, you can have everything you want if you just keep going.

Even when faced with extreme pressure and the heat is on, stay strong, because when you make it out, you’ll be better than you were before.

 

 

When your Vincero is on your wrist you are carrying a hint of history, and a small reminder of the past to inspire your future.

Remember that Rome wasn’t built in a day because success does not happen overnight.

We want it to be our watches that empower you to never give up, keep hustling, and make your legacy one they write about in history books.

 

 

At the core of our DNA is a desire to inspire you to be bold, and we take that very seriously.

The marble aspects of our products are the way we go beyond functionality and move into towards our greater goal.

We hope the marble makes you feel as unstoppable as the Roman Empire and motivates you more than any excuse you could possibly think of.

We want our products to help you go further than you ever thought you could, and this will be our never-ending pursuit.

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All orders are fulfilled within 1 business day of the order date, with the exception of pre-orders.  Purchases made after 2 pm EST will not be shipped out until the next business day. You will receive an email with tracking details once your order has been dispatched from our warehouse.  

 

USA SHIPPING TIMES 

 Service
Cost Delivery Time
USPS First Class FREE (Over $50) 2-3 Days
USPS Express Mail $15.00 1-2 Days
Fedex Overnight Flat Rate $20.99 1 Day

 

European Union

When available, we offer FREE duties paid shipping for all EU watch orders. That means your watch is shipped directly to your door with no extra customs fees. For watches that don't have the DDP option available, we offer Free Shipping via First Class Mail.

 Service
Cost Delivery Time
EU Standard Shipping (DDP) FREE (Over $50) 3-5 Days
Fedex Priority Overnight $28.99 1-3 Days

 

Australia & New Zealand

 Service
Cost Delivery Time
USPS First Class FREE (Over $50) 6-10 Days
Fedex Priority Overnight $28.99 1-3 Days

 

Canada & Mexico

 Service
Cost Delivery Time
USPS First Class FREE (Over $50) 5-8 Days
Fedex Priority Overnight $28.99 1-3 Days

 

Rest Of The World

 Service
Cost Delivery Time
USPS First Class FREE (Over $50) 8-15 Days
Fedex Priority Overnight $28.99 1-3 Days

 

 

* If you require add-on shipping services such as a "Signature Required" please contact us before placing your order. 

*Please note International shipments that are not labeled as DUTIES PAID may experience additional Customs charges such as taxes and duties. These fees are charged by the receiving government office and are the responsibility of the recipient. Parcels may experience additional delays when being processed through Customs. If you would like to know how much these charges will be prior to ordering, please contact your local customs office for import pricing. 

If any issues come up regarding the shipment of your order, please shoot an email over to support@vincerowatches.com and we will get you taken care of as quickly as possible. Once your order has been dispatched, Vincero Collective is not responsible for any losses or damages. It’s the customer’s responsibility to follow the tracking information provided and contact the United States Postal Service or your local courier, to monitor the delivery of your purchase. We will help you in recovering an item to the best of our abilities, but, unfortunately, we are unable to provide a replacement or refund until the item is returned successfully or confirmation that the item is being returned can be provided. Please note, our free shipping speed is fulfilled via USPS First Class which does not require a signature. If you require a signature for delivery please select the FedEx delivery option.

 

If you are not 100% satisfied with your purchase, you can return it to us within 30 days free of charge. Please note that items returned within 30 days can be refunded to the original payment source.

Returns are only accepted for items purchased directly from the Vincero website. Returned items must be received in new, unused and re-sellable condition. The original packaging and any protective coverings and product information must still be on the product and in the packaging. Shipping costs of returned items are non-refundable. 

Items that are purchased during a sale are not eligible for returns or exchanges. 

Returns that are soiled, damaged or altered may not be accepted and may be sent back to the customer. If you are returning an item for exchange, you will need to return it for a refund. Once this is done, you will then need to make a new purchase for the item you want.

Returns received after 30 days of original receipt may be accepted at the discretion of Vincero Watches and will be for store credit only. 

Returned items which were purchased as gifts will be dealt with on an individual basis.

 

Wrong, Damaged OR Defective

 

If there is an issue with the product itself due to defects in materials or craftsmanship please contact support@vincerowatches.com right away so we may replace it for you.

 

How To Make A Return

 

Simply email our customer support at support@vincerowatches.com and we will get you all taken care of.

Once we receive your returned item we aim to process it straight away although this may take up to seven days. Refunds will take up to 5 business days to clear, but may take longer to appear on bank or credit card statements.

Items that require repair may take up to four weeks to process, but are usually much quicker.